B. Existing Accounts

Latest version.

In order to detect any of the Red Flags identified above for an existing account, Utility personnel will take the following steps to monitor transactions with an account:

Detect.

1. Verify the identification of customers if they request information (in person, via telephone, via facsimile, via email);

2. Verify the validity of requests to close accounts or change billing addresses; and

3. Verify changes in banking information given for billing and payment purposes.

                    
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